Privacy Policy

Last Updated: June 25, 2025

At Synapse Creative Studio, we are deeply committed to protecting the privacy of our website visitors, clients, and partners. We understand the importance of trust, especially when dealing with sensitive information from non-profits and organizations dedicated to youth and community impact. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website, services, and communications.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

  • Personal Data You Provide Voluntarily:

    • Contact Information: When you fill out our "Contact Us" form, schedule a discovery call, or sign up for our newsletter, we collect personal details such as your name, email address, phone number, organization name, and any message content you provide.

    • Alpha Program Interest: If you express interest in our Alpha Program, we may collect additional information related to your organization's specific needs and your willingness to provide feedback.

    • Service-Related Information: As a client, we collect information necessary to provide our digital marketing services, including access details for your social media platforms, website, analytics accounts (like GA4), and email marketing platforms. This may include organizational mission, goals, target demographics (e.g., volunteers, supporters, community members), and content preferences.

  • Usage Data (Automatically Collected):

    • When you visit our website, we automatically collect information that your browser sends. This "Usage Data" may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

    • We use Google Analytics 4 (GA4) to collect and analyze this usage data to understand website traffic patterns and improve user experience.

2. How We Use Your Information

Synapse Creative Studio uses the collected data for various purposes:

  • To provide and maintain our services to you.

  • To respond to your inquiries, schedule meetings, and communicate effectively.

  • To send you newsletters, digital marketing insights, free tips, strategies, and occasional information about our services and special offers, based on your consent.

  • To deliver and manage your digital marketing campaigns and services.

  • To understand and analyze website usage trends, improve website functionality, and enhance user experience (via GA4).

  • To develop and refine our GrowYourGood app, incorporating feedback from Alpha Program participants.

  • To process payments and manage billing.

  • To comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell your personal data to third parties. Your information may be shared in limited circumstances to facilitate our services or operations:

  • With Service Providers: We may employ third-party companies and individuals to facilitate our services, such as HubSpot for CRM and marketing automation, Google for analytics (GA4), Mailchimp for email marketing, and potentially payment processors (e.g., QuickBooks). These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  • For Legal Reasons: We may disclose your Personal Data in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend the rights or property of Synapse Creative Studio, prevent or investigate possible wrongdoing in connection with the Service, protect the personal safety of users of the Service or the public, or protect against legal liability.

  • Business Transfers: If Synapse Creative Studio undergoes a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

4. Data Security

The security of your data is paramount to us. We implement industry-standard technical and organizational measures designed to protect your Personal Data from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

5. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • The Right to Access: You have the right to request copies of your personal data.

  • The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

  • The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.

  • The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

  • The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

  • The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Children's Privacy

Our Service is not directed to individuals under the age of 18. Given Synapse Creative Studio's focus on youth-related causes, we are particularly mindful of children's privacy. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data protection rights, please contact us:

  • By Email: admin@synapsecreativestudio.com

  • Through our website: Visit our Contact Us page: synapsecreativestudio.com/contact/